Frequently Asked Questions

The price includes a lock, helmet, child seat, a small bag or basket — depending on the type of bike you choose.

The bike rental service is primarily limited to adults due to the responsibility involved in renting and ensuring the safe use of bicycles. However, we do allow adults to rent bikes on behalf of someone under 18 years old. In such cases, the adult assumes full responsibility for the rental and agrees to abide by the rental terms and conditions.

Yes, the bicycle should be returned to our main store at the iconic Makedonia Palace Hotel. However, we offer a security lock included in the price if you need to stop along the way.

Unfortunately, there are no other stations available for bike delivery along Nea Paralia. However, we include a security lock with the rental price in case you need to make a stop during your ride.

No, a license is not required. However, if you don’t have an ID or passport available for identification, a driving license can be accepted as an alternative.

The four-seater and two-seater bicycles are restricted to Nea Paralia, while individual bicycles can be ridden within the city limits, following the designated bicycle lanes or with caution on main roads. Helmets are provided upon rental and included in the price for your safety.

No, we provide you with a helmet (with a disposable cap) and a safety lock for a safe ride completely free of charge.

If you experience a technical breakdown during your ride and you are on Nea Paralia, our team can assist you and provide technical support or even replace your bike at times.

In case of damage due to improper handling by the rider, total destruction, loss, or theft, the customer is responsible and must compensate the company.

Yes, we have bicycles with training wheels in sizes 12″, 14″ and 16″.

The Berg Go Karts of BikeIT are intended for children up to 7 years old with a maximum height of 1.10m

The BikeIT electric cars are intended for children up to 4 years of age with a maximum permitted weight of 25 kg as specified by the manufacturer.

For safety and legal reasons, electric bikes are only for adults.
However, we offer a variety of bikes suitable for children and teenagers, so the whole family can join the ride safely and comfortably.

No, it is necessary for at least one adult (the one who rented the bike) to be on the multi-seater bike.

Unfortunately, no — multi-seater bikes cannot be parked. If you need to stop, an adult must stay with the vehicle for safety reasons.

Yes, the operating hours may be modified due to unexpected weather conditions. However, you can always call us for confirmation.