Bike rental terms and conditions

Rental period

The minimum obligatory charging time is set at half an hour. The fee is paid in advance upon pick up of the bicycle or upon the return of the vehicle.

Age of the driver

The minimum age limit is 18 years old. The bike rental of our company’s vehicles by individuals under the age of 18 who are not accompanied by a parent or legal guardian is prohibited. 

Pick-up and return of the vehicles

The pick-up of the vehicles is exclusively at the company’s premises. The lease applies exclusively to the area of Nea Paralia for four-wheeled vehicles, and sections of the bicycle network of Thessaloniki for two-wheeled vehicles (the specific limits are defined by the store manager). The company bears no responsibility for any malicious transfer and use of the vehicle in another area. The company does not undertake the technical support of rented vehicles beyond the boundaries of Nea Paralia, Thessaloniki. The lessee is obliged to return the vehicle in the condition in which it was received from the store within the stated time set upon pick up of the vehicle.


For security reasons, the rental is prohibited without the demonstration of an official identification document with a photo of the person in question (indicatively: ID card/passport/driving license). If necessary, a credit card may be requested for the rental of a vehicle, even if the rental is paid in cash.

Personal Data Protection Policy

The company processes the personal data stored in the database of the rental system, respecting the principles of personal data protection provided by the European General Data Protection Regulation. The information is used in order for the company’s staff to respond to your requests and to provide you with the best service in compliance with this policy. For any questions or recommendations, please address them to the responsible company department. The constant advances in the Internet in general make it necessary to adapt the rules on network data protection from time to time. The company reserves the right to make any indicated changes to these rules at any time.

Additional services

Upon request, child seats, helmets and bicycle locks are available at no extra charge to the listed prices. The lessee is obliged to return the additional equipment upon delivery of the vehicle in the condition in which it was received.


  • The number of passengers cannot exceed the permitted number of passengers as specified by the manufacturer and the lessor.
  • The lessee is responsible for any damage caused to the bicycle during the rental and is required to restore it immediately by signing a declaration of responsibility for the responsibility of the damage and the corresponding amount to repair the damage upon their return.
  • The lessee is obliged to make wise use of the lease, to comply with the rules of public safety, safe driving and traffic regulations.
  • The rental or use of bicycles by individuals who are under the influence of alcohol, drugs or medication affecting their ability to drive is prohibited.
  • The company has the right to refuse to rent any vehicle to individuals who are suspected of being intoxicated or under the influence of drugs and/or other substances.
  • The company bears no responsibility for any accidents or damage to passengers and third parties caused by the negligent behaviour or driving of the lessee and passengers, as well as for damage to third-party property that may occur during the rental, which is clearly indicated by the records kept by the company. The lessee is solely responsible.
  • The lessee states that before each rental they inspect the bicycle and its functionality and conclude that they are to their complete satisfaction and that they receive the vehicle in perfect condition in terms of manufacturing condition and functionality. They shall not proceed with a rental if there is a deficiency in the rented vehicle. The pick-up of the vehicle in question implies the above declaration – acceptance of all the above.
  • The lessee is advised at the time of registration to wear a helmet and special equipment on each rental. The use of helmets and special equipment is provided free of charge by the company to the lessee in each lease.
  • Regardless of the above, the store is entitled to prohibit the entry and rental of any individual it deems, without being obliged to justify its decision.

Operational costs

In case of complete destruction, loss or theft of the rented vehicle during the rental period, the lessee must compensate the company with:

  • The amount of 180€ for each kids/children bicycle
  • The amount of 380€ for each Berg Go-Kart
  • The amount of 280€ for each teenager’s two-wheeled bicycle
  • The amount of 450€ for each two-wheeled adult’s vehicle/bicycle
  • The amount of 550€ for each tandem bike 
  • The amount of 1,520€ for each e-Bike 
  • The amount of 1,500€ for each wooden COCO-MAT bike
  • The amount of 3,000€ for each four-wheeled two-seater vehicle/bicycle
  • The amount of 3,800€ for each four-wheeled four-seater vehicle/bicycle

*In case of partial damage to the vehicle, the corresponding list of charges for each part or spare part of the bicycle is displayed in the store, based on the model. The lessee is obliged to compensate the company upon delivery of the vehicle.

Payment Methods

The services in our store can be paid in cash or by debit or credit card.

*For companies and group rentals requiring an invoice, payment can be also made via bank transfer.


Upon pick-up of the vehicle, the corresponding rental contract containing the above terms and conditions is signed. Without the acceptance of the terms and conditions, the rental cannot be carried out.

For any disputes arising from this agreement, the suitable body is the Court of Thessaloniki. 

Protection of personal data


The management and protection of the personal data of the lessee of BIKE IT EE are subject to the present terms, which are in accordance with the provisions of national, EU and international law, as in force from 25-05-2018 in our country, in accordance with the new General European Regulation 679/2016 for the protection of personal data.

BIKE IT EE guarantees the legal and appropriate process for the protection, security, integrity and confidentiality of the personal data it obtains, in order to prevent any unauthorized or unlawful access and processing of such data, as well as their accidental loss, destruction or damage, as well as the equipment used for their processing or archiving. In this context, BIKE IT EE carries out the lawful and legitimate processing of the personal data it collects, stores and processes in a transparent manner in relation to the data subject.


Update of the privacy terms

BIKE IT EE reserves the right to change, revise and update these privacy terms at any time and without notice, in accordance with the applicable regulations of the related legal framework.

Users of the company’s services are requested to review these terms periodically for any changes, as the continuous use of the above websites implies that they accept all possible modifications.

The personal data protection and privacy policy terms displayed on the website are always the latest, updated and revised version.

Collection of Personal Data: which data are collected and for which purpose

BIKE IT EE collects the personal data of visitors only when they willingly provide it, in order to provide the available services. Personal data are the data that can be used to identify or contact an individual, as well as other data concerning them. 

How is personal data information used

By obtaining visitors’ consent, we collect and process their personal data in order to:

  • To contact them
  • Create a contract with them
  • To carry out a transaction with the provision of promotional discounts
  • Provide them with our services and products
  • Verify their identity when they use these services
  • Respond to their support issues
  • Respond to comments or queries submitted on the websites, ask for their feedback or, if they wish, participate in surveys
  • Identify how we will improve and adapt our websites and the services we provide, through technical analysis of their traffic fields, for example by modifying the ads that appear on the websites – where this requires the use of cookies or similar technologies – in order to offer a more personalised experience
  • Provide, via email, promotional information (marketing information) about products and services that we believe may be of interest to them, after they have filled in their details on a contact form. At any time they wish to do so, they can inform us, via our websites, that they do not wish to continue to receive such e-mails
  • Monitor activity on our websites, for example, to identify possible malicious activity and ensure compliance with the terms of use of the websites
  • To conduct our legal and business affairs, including managing risks related to content and fraud
  • If required, to respond to questions/queries/requests from public authorities, court and public entities conducting an investigation
  • For purposes required by law


How long do we store the personal information of our visitors/users?

We retain the personal information of our visitors for as long as necessary to provide our services and to comply with our legal obligations. In the event that our visitors no longer wish us to use their personal information or provide them with our services, they may request in writing that we delete their personal information. 

It should be noted that if they request the deletion of their personal information, we will retain the information necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes and problems, improve our terms of use and other actions permitted by law. The information we retain will be treated in accordance with this privacy policy.

BIKE IT EΕ guarantees that the personal data of its visitors/users will NOT be used for purposes other than those mentioned above in these terms and conditions, without their prior notification, approval, consent and agreement. 

Furthermore, BIKE IT EΕ guarantees that it collects the minimum necessary for the specific purpose and time of processing, relevant and appropriate, personal data, which is required to update and, if inaccurate, to correct or delete them, in accordance with the applicable General European Regulation.


How do we protect the personal data of our visitors/users

We store personal information on secure servers managed by our service providers, as well as occasional printed files stored in a secure location in Greece. The personal information we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication and data encryption where it is applicable. 



The visitor may contact the relevant administrator to request:

  • Access to their personal data, in a structured, commonly used and machine-readable format
  • The review of their personal information
  • The correction of incorrect/inaccurate and completion of incomplete information
  • The deletion of their data
  • The restriction of the processing of their data
  • The withdrawal of their consent to the processing of their data. The withdrawal will not affect the lawfulness of the processing based on their consent for the period prior to its withdrawal
  • The disclosure to them of the categories of data and the way in which their data are processed, the purposes of their processing, the recipients of the data, the period of their storage, the criteria for their storage, the origin of the data when not collected by BIKE IT EE, the existence of any automated decision-making, including profiling
  • To object at any time and on grounds relating to their particular situation to the processing of their personal data
  • To object at any time to the processing of their personal data when processed for direct marketing purposes, including profiling
  • To receive the personal data that they have provided to BIKE IT EE and transmit them to another controller, without our objection, or even to request the direct transfer of their personal data from us to another controller, when this is feasible
  • To submit a complaint either to our company, by sending an e-mail, or to a supervisory authority

The above rights are limited in certain cases, for example, if we are under a legal obligation to process the personal data of our visitors. It may therefore be necessary, in individual cases, to retain some of their data, even after their consent has been withdrawn.

Wherever we are required to provide our visitors’ personal data to comply with legal or contractual obligations, then the provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contracted relationship with them or fulfil our obligations to them. In all other cases, the provision of the personal information requested is optional.


Web Analytics

Whenever users visit the BIKE IT EE website, some of their information is recorded, and it is anonymous and does not reveal their identity. These categories of information are the following:

  • the IP address or the IP address of a proxy server
  • the domain name they requested
  • the name of the Internet service provider, depending on the configuration of the ISP connection
  • the date and time of their visit to the websites
  • the duration of their session
  • the pages they have accessed
  • the number of times they have accessed our websites in any given month
  • the URL of the file they are viewing and the information associated with it
  • the web page that refers them to our sites; and
  • the operating system their computer is operating on


About the processing of personal data for statistical purposes

BIKE IT EE may process part or all of the data sent by visitors for statistical purposes and to improve its services, with the consent of its visitors/users. BIKE IT EE collects identification data of visitors of its websites using appropriate technologies, such as cookies and/or Internet Protocol (IP) address tracking.

BIKE IT EE informs its website visitors that COOKIES are small text files stored on the hard drive of each visitor/user and do not acknowledge any document or file from his/her computer.

They are used to ease access to the use of specific services and/or pages of the websites, for statistical purposes and in order to determine which areas are useful or popular. These data may also include the type of browser used by the visitor/user, the type of computer, its operating system, the providers of Internet services and other such information. In addition, the information system of the website automatically collects information about the pages visited by the visitor/user and about the links to third-party websites that the visitor/user may click on while browsing them.

The visitor of the websites can configure their web browser in such a way that it either informs them about the use of cookies in certain services or does not allow the acceptance of the use of cookies in any case. If the visitor of the specific services does not wish to allow the use of cookies to identify them, they cannot access these services any further.



BIKE IT EE will not make available, transmit or disclose visitors’ personal data to third parties not related to itself, without their consent, with the exception of responding to its legal obligations to the public authorities.

We may disclose the personal information of our visitors to all individuals within our company, to our data processing system support providers, to our insurance company, to our financial institution, to institutions providing services on our behalf, and to any other individual to whom we are required to disclose it by court order.

In all cases, BIKE IT EE takes the necessary measures to ensure that all personal data information transmitted receives an acceptable level of protection.

In case of outsourcing the execution of the processing and/or transfer of the data to countries outside the European Union, BIKE IT EE will inform the data subject in advance and ensure that appropriate guarantees for the protection of personal data are provided and that appropriate technical and organizational measures are implemented, in terms of expertise, reliability and resources, in such a way that the processing is lawful and ensures the protection of the rights of data subjects and an equivalent level of security against risks is guaranteed.



The customers of BIKE IT EE are solely responsible for any entry of personal data of third parties on our online sites without the relevant authorization/consent of the third party, as well as for the submission of false, untrue or inaccurate data and information, with the purpose of deception or misleading.

BIKE IT EE reserves the right to request the payment of compensation from the visitor/user, in case they sustain any kind of damage due to the violation of these terms, to refuse the assignment of a password, to cancel an assigned password or to terminate the provision of services to the visitor/user in question.